Privacy Policy

Your privacy is as unique as your puzzle. We protect it with care.

This Privacy Policy explains how Joyhomi ("we," "us," or "our") collects, uses, and shares your personal information when you visit our Shopify store or make a purchase.

1. Information We Collect
We collect information to provide and improve our services.

Information You Provide: This includes your name, billing/shipping address, email address, phone number, payment details, and the custom images you upload when creating your puzzle.
Information Collected Automatically: When you visit our website, we automatically collect certain device and browsing information (such as IP address, browser type, pages viewed).

2. How We Use Your Information
We use your information for core business purposes, including:

To process and fulfill your order, including printing your custom image and shipping your puzzle.
To communicate with you regarding your order, account, or customer service requests.
To screen orders for potential risk or fraud (in accordance with our Terms of Service).
To provide you with information or advertising related to our products, based on your preferences.

3. Sharing Your Information
We do not sell your personal information. We only share it with trusted third parties who assist us in operating our store, such as:

Shopify: Our e-commerce platform. Read Shopify's privacy policy here.
Payment Processors: To secure payment transactions.
Shipping Providers: To deliver your order (e.g., USPS, UPS).
Legal Requirements: To comply with legal obligations or protect our rights.

4. Your Rights
Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the details provided below.

5. Data Retention
We retain your order information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Contact Us
For more information about our privacy practices, if you have questions, or if you wish to make a request regarding your data, please contact us via:

The chat window in the bottom right corner
Email: joyhomi66@gmail.com

Last Updated: December 2025