FAQ

Frequently Asked Questions

1.What is Joyhomi?
Joyhomi specializes in creating unique custom pet keychains. You can personalize them with photos of your beloved pets to create lasting mementos.

 
2. How can I contact customer service?
You can reach us by email at joyhomi66@gmail.com. We typically respond within 24 hours during business days. 

3. How do I place a custom order?
Simply select your preferred keychain style, upload a clear photo of your pet during the ordering process, and proceed to checkout. You can add any special instructions in the notes section.

4. What kind of photos work best? 
High-resolution, clear, well-lit photos with your pet facing forward yield the best results. Please avoid blurry or dark images to ensure optimal print quality.

5. Can I see a proof before shipping?
Yes! We will email you a digital proof for confirmation before starting production. Please review it carefully and respond within 24 hours to avoid delays.

6. How long does production and shipping take?
Production takes 3-5 business days. Shipping time varies by destination and method (typically 7-20 business days). For details, please see our [Shipping Policy].

7. How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and link.

8. What is your return policy?
Due to the custom and personalized nature of our products, we cannot accept returns or provide refunds unless the item arrives damaged or there was an error on our part. For more information, please see our [Return Policy].

9. What if my order arrives damaged?
We're sorry to hear that! Please contact us at joyhomi66@gmail.com within 48 hours of delivery with photos of the damaged product and its packaging. We'll be happy to resolve the issue for you.